Return Policy

Hallmark-Branded Merchandise

A Cash refund will be issued for return merchandise purchased with cash and accompanied by a receipt within 30 days of purchase.

A Cash refund will be issued for returned merchandise purchased with a check and accompanied by a receipt 14 business days after the purchase date.

A Store Credit will be issued for merchandise purchased with a check and returned less than 14 days after the date of purchase.

A Charge refund will be issued for returned merchandise purchased with a credit card and accompanied by a receipt.

A Store Credit will be issued for merchandise returned after 30 days of purchase, without a receipt, with a gift receipt, or purchased with a Crown Reward Certificate or Gift Card.

  • Seasonal and Sale merchandise will be returned at the current selling price. 
  • Items returned with a gift receipt will be issued a store credit.
  • Address and Phone Number required for all returns
  • $25 Bank Fee applied to all returned checks.

Non-Hallmark Merchandise in Saleable Condition

A Cash refund will be issued for return merchandise purchased with cash and accompanied by a little green apple receipt within 30 days.

A Cash refund will be issued for returned merchandise purchased with a check and accompanied by a little green apple receipt 14-30 days after the purchase date.

A Store Credit will be issued for merchandise purchased with a check and accompanied by a little green apple receipt but returned less than 14 days after the date of purchase.

A Charge refund will be issued for returned merchandise purchased with a credit card and accompanied by a little green apple receipt within 30 days.

A Store Credit will be issued for merchandise returned after 30 days with a little green apple receipt, without a receipt, with a gift receipt, or Gift Card. 

  • Seasonal and Sale merchandise will be returned at the current selling price. 
  • Items returned with a gift receipt will be issued a store credit.
  • Address and Phone Number required for all returns
  • $25 Bank Fee applied to all returned checks.

Seasonal Product/Clearance Merchandise Returns 

Hallmark Keepsake Ornaments are returnable/exchangeable after the holiday (after Christmas Day.)  Hallmark has asked that we follow the regular Hallmark return policy for Keepsakes.  With a receipt, customer will receive the price they paid.  Without a receipt, customer will receive a store credit at the current selling price.  Fill out white Hallmark-Branded Refund/Exchange voucher for any items returned and set the items aside for our sales rep to issue credit.

Non-Hallmark Christmas/Seasonal items are returnable/exchangeable after the holiday (after Christmas Day) at the current selling price. 

 Everyday Clearance items may be returned at the current selling price.  

  • Seasonal and Sale merchandise will be returned at the current selling price. 
  • Items returned with a gift receipt will be issued a store credit.
  • Address and Phone Number required for all returns
  • $25 Bank Fee applied to all returned checks.